All of our customer service and employee relations seminars are built on the foundation that if we expect another person to be at their best, then we should be at our best and offer our best first. We believe that people give their best when they are proactive and doing things because they want to do them. Organizations who function reactively and are only doing things when they have to are in major trouble with today's marketplace. These seminars provide training to increase awareness of behavior patterns, sharpen usable people skills, increase self-confidence on the job and spark a spirit of enthusiasm, productivity and cooperation within an organization.

Each of our these seminars is customized to the needs of the audience and the time frame allowed for the presentation.

Topics to choose from include:

• Developing the need for improved customer relations
• Exploring the difference between good serive and excellent service
• Mistaken perceptions relative to change
• Six steps to change
• Four phases of personal growth
• New perceptions for success
• Clues to people knowledge
• Five judgement factors
• Seven rules of improved communications
• Built in barriers to effective communications
• Three ways to communicate
• Listening techniques
• Poor listening habits
• Positive listening questions
• Understanding and handling the angry or hostile person
• Effective telephone techniques
• Being proactive without being a pest
• Getting the most from a seminar
• How to show people you care without saying it