Making a sale is something that should be done for a customer, not to a customer. The Golden Rule says that we should treat others as we would like to be treated, but in sales we believe in following the Platinum Rule which says, "Treat others as they would like to be treated." Our seminars teach techniques that allow salespeople to be proactive and customer foused without being pushy or being viewed as a pest.

Topics to choose from include:

• Our attitude towards sales
• Acquiring a professional image
• Techniques to present a professional image
• Telephone techniques
• Overcoming the fear barrier
• Rules of effective use of the phone
• Recommended talk tracks
• Overcoming call reluctance
• Goal setting and tracking
• Qualifying for confidence
• Essential information and how to acquire it
• Finding the will to sell through efective analyziation
• Two different views of the sale
• Five questions in every customers mind and how to answer them
• The art of asking questions
• Why questions are so difficult to ask, yet so effective when we use them
• Six honest serving words
• Setting the stage for a consultative presentation
• Closing the sale
• Handling objections